Terms of Service
1. Agreement to Terms
By accessing or using DraftSOS ("Service"), you ("Customer") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Service Description
DraftSOS provides DraftSOS, a software-as-a-service platform. Services include but are not limited to:
- Access to the platform and its features as described in your selected plan
- Data processing, analysis, and reporting capabilities
- Integrations with third-party services as advertised
- Customer support as outlined in your plan
3. Subscription and Billing
3.1 Plans
The Service is offered on a subscription basis. Plan details, pricing, and feature availability are described on our website or in a separate Order Form.
3.2 Billing Cycle
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected.
3.3 Payment
Customer agrees to pay all fees associated with the selected plan. Fees are non-refundable except as expressly stated in these Terms or required by law.
3.4 Cancellation
Customer may cancel their subscription at any time. Access continues through the end of the current billing period. No prorated refunds are issued for partial periods.
3.5 Price Changes
We may adjust pricing with 30 days' written notice. Continued use after a price change constitutes acceptance.
4. Customer Responsibilities
4.1 Account Security
Customer is responsible for maintaining the confidentiality of their account credentials and for all activities under their account.
4.2 Accurate Information
Customer must provide accurate account and billing information.
4.3 Lawful Use
Customer shall use the Service only for lawful purposes and in compliance with all applicable laws, regulations, and third-party agreements.
5. Acceptable Use
You agree NOT to:
- Use the Service to violate any applicable law or regulation
- Redistribute, resell, or sublicense the Service without written consent
- Reverse-engineer, decompile, or attempt to extract the source code of the Service
- Transmit malicious code or interfere with the Service's infrastructure
- Use the Service in a manner that could damage, disable, or impair its operation
6. Intellectual Property
6.1 Service IP
DraftSOS retains all rights, title, and interest in the Service, including all software, tools, and documentation.
6.2 Customer Data
Customer retains all rights to data they upload to the Service. DraftSOS processes Customer data solely to provide the Service.
6.3 Feedback
Any suggestions, feedback, or ideas provided by Customer may be used by DraftSOS without obligation.
7. Data Handling
7.1 Customer Data
We collect and process Customer data solely to provide the Service. See our Privacy Policy for details.
7.2 Confidentiality
Customer data is treated as confidential. We do not access Customer data except as necessary to provide the Service, ensure security, or comply with law.
7.3 Aggregated Data
We may use anonymized, aggregated data for service improvement and analytics, provided no individual Customer can be identified.
8. Warranties and Disclaimers
8.1 Service Warranty
DraftSOS warrants that the Service will be performed in a professional manner consistent with industry standards.
8.2 No Guarantee
DraftSOS provides tools and outputs based on the data provided. DraftSOS does NOT guarantee specific outcomes, results, or accuracy of generated outputs.
8.3 AS-IS
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9. Limitation of Liability
IN NO EVENT SHALL DraftSOS'S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. DraftSOS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
10. Indemnification
Customer agrees to indemnify and hold harmless DraftSOS, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
- Customer's unauthorized use of the Service
- Customer's violation of these Terms or applicable law
- Content or data Customer uploads to the Service
11. Term and Termination
11.1 Term
These Terms remain in effect for the duration of the Customer's subscription.
11.2 Termination for Cause
Either party may terminate for material breach if the breach remains uncured 30 days after written notice.
11.3 Effect of Termination
Upon termination, Customer's access to the Service ceases. Customer may export their data within 30 days of termination. After 30 days, data may be deleted.
12. Governing Law and Disputes
These Terms are governed by applicable law. Any disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved through binding arbitration.
13. Modifications
We may modify these Terms at any time by posting the revised version. Material changes will be communicated via email or in-app notification at least 30 days prior to taking effect.
14. Miscellaneous
These Terms, together with the Privacy Policy and any Order Forms, constitute the entire agreement between the parties. If any provision is held invalid, the remaining provisions continue in full effect.
Contact: legal@draftsos.com